TrustRadius Insights
Digital River has been highly valued by users as a powerful tool for digital software delivery services. Its seamless and effortless …
Overview
What is Digital River?
Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.
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What is Digital River?
Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
What is Wix?
Wix is a free, hosted website builder, designed to be user-friendly and customizable without requiring coding from the user. It is well-known for its eCommerce solution, which allows users to build an online store.
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Digital River?
Digital River is used to simplify the complexities of international ecommerce sales. For brands, the software eliminates the risk and complexity of cross-border selling, enabling users to reach new customers around the world. For online shoppers, Digital River makes it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect.
Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. The software also enables shipping and returns through the platform's global logistics networks.
As merchant of record, Digital River is the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks.
Shoppers with queries about an online order should contact the brand’s customer service team.
Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. The software also enables shipping and returns through the platform's global logistics networks.
As merchant of record, Digital River is the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks.
Shoppers with queries about an online order should contact the brand’s customer service team.
Digital River Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: Credit card transaction fee
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Digital River Competitors
Digital River Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Digital River Global Commerce offers cloud commerce tools and services for selling digital and physical products across global online markets, handling taxes, regulations, payments, e-marketing and more.
2Checkout from Verifone, Salesforce Commerce Cloud, and Cleverbridge are common alternatives for Digital River.
Reviewers rate Product variations highest, with a score of 7.
The most common users of Digital River are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(19)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Digital River has been highly valued by users as a powerful tool for digital software delivery services. Its seamless and effortless integration allows organizations to serve their customers effectively and efficiently. By utilizing Digital River, users have found managing SKUs, promotions, and the checkout process to be a breeze. This comprehensive system not only handles catalog settings, customer orders, marketing, and payments in the eCommerce business but also helps organizations maintain PCI compliance and eliminates the need to act as the merchant of record for international customers.
Moreover, Digital River plays an integral role in expanding e-commerce platforms internationally for various organizations. With its ability to integrate with websites and other systems, this software provides a one-stop solution for all online sales needs. The automation capabilities of Digital River have transformed manual processes like data entry for order processing, enabling customers to make purchases independently. Consequently, customer service representatives can now focus more on system support and demonstrating online offerings rather than being solely responsible for order processing. Its versatility has made Digital River an essential asset used by multiple units within organizations to manage email marketing, online sales, payment processing, and fulfillment of physical products. Overall, Digital River has proven to be a convenient and reliable tool for businesses looking to optimize their digital software delivery services.
Users of Digital River have made several recommendations based on their experiences with the platform. The three most common recommendations are to explore the platform further, communicate project needs directly to the project manager, and consider how Digital River's business model complements ecommerce strategy.
Many users recommend exploring Digital River further as they believe it is a good platform for e-commerce. They appreciate its features and capabilities and encourage others to give it a try.
Some users suggest bypassing the platform and directly communicating project needs to the project manager instead. They feel that this direct communication can lead to better understanding and implementation of requirements.
Users advise considering how Digital River's business model and service offering will complement or play a main part in the overall ecommerce business and strategy. They emphasize the importance of aligning goals and capitalizing on Digital River's various teams for optimal results.
It is important to note that while these recommendations highlight positive aspects of Digital River, users also acknowledge that no technology platform is a silver bullet and its effectiveness depends on the overall strategy and team. Additionally, some users have tried out competitors at Dreamforce conferences but were not satisfied with their experience, leading them to believe that Digital River is the best e-commerce tool available on a SaaS platform. Overall, users appreciate Digital River's commitment to meeting business needs, finding or developing solutions if necessary, and maintaining great uptime.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
May 07, 2018
Clumsy or effective?
Digital River Global Commerce is used to support online sales within different departments which are responsible for both the technical and business parts of online sales. It is a convenient tool to manage catalog settings, customer orders, marketing, payments etc. I think it covers all major parts of eCommerce business which should be helpful for a company starting its own online.
- Regional settings like local payment methods, ability to apply or not apply local VAT etc.
- Reporting and any kind of business analysis.
- Easy usage of the platform.
- Marketing is definitely strong side of Digital River Global Commerce. Apart from the features it has, there is a strong team behind it who can make all your fantasies come true using all their expertise and possibility of the platform.
- Enhancement of the platform is almost impossible. If you need a small task to be done, but one which should be implemented for all customers of Digital River Global Commerce, it'll take a significant amount of time to be deployed.
- Platform has so many features that even Digital River employees don't know all of them.
- I think Digital River Global Commerce will be too complicated for small companies. It's definitely for big market players.
92.22222222222221%
9.2
100%
10.0
100%
10.0
80%
8.0
80%
8.0
- Definitely positive impact in local markets
- Positive impact in email marketing
- Some positive experience with tailoring it for our business objectives
Digital River Global Commerce is a powerful tool which hard to compare with others because of its uniqueness. However, because of its massiveness and sometimes сlumsiness, it's easier and more effective to use analogs. Strong sides of Digital River Global Commerce are definitely a wide regional presence and various marketing features, both usually missing in competitor portfolio.
We use it for management of our SKUs, promotions and checkout process. We are using it for our largest business unit. It primarily helps us be PCI compliant and saves us from being the merchant of record for international customers. The system is integrated with our website and other systems.
- PCI compliance, huge stress off of our shoulders
- Merchant of record support
- Bulk SKU manangement and Bulk Promotion Managment
- Their flexibility and customizability are lacking. Changes to our cart or store require a lot of lead time discussions and development time.
- They have many strange UI implementations for things. One search bar is a wildcard match, while another is a string match. One setting might break your product, or be editable once, but you cannot change it after that one time.
75.55555555555556%
7.6
85%
8.5
100%
10.0
63.33333333333333%
6.3
26%
2.6
- We have grown healthily as a company thanks to the dependability of the system.
April 08, 2015
Digital River is a solid end to end ecommerce platform
Score 8 out of 10
Vetted Review
Verified User
Digital River is used by several units within our organization to handle email marketing, online sales, process payments and fulfillment of physical product. It alleviates the need for us to manage all the complex systems internally with additional personnel and IT resources
- Digital River's email marketing arm has always been top notch. They are very connected with their customers, quick to alert us to any problems they are experiencing and respond if we bring something to their attention.
- The Global Commerce platform has grown leaps and bounds in the last few years. Its great having a cloud based ecommerce platform that can be accessed securely from any computer in the world.
- Worldwide payments continues to be a Digital River strong point. They are continually investigating and and doing the work necessary to new countries and locales to their platform.
- Digital River has been working hard to pivot away from it's focus on traditional software sales (a declining market) which has often left clients wondering what's coming next, what will change and where things are headed. The atmosphere of uncertainty and changing internal staff can be difficult at times.
- The Global Commerce platform development seems to be managed by programmers rather than a manager with end user experience. Changes are rolled out that often make no sense to the end user. A user forum for their clients has been painfully absent for years.
- There should be classes or training to teach clients best practices on how to use and manage the Global Commerce platform. Alternatively, account managers should be proactive product experts who can suggest effective changes and solutions to their clients.
- Digital River has allowed our company to remain effective in a shrinking software market with a small team.
- The ROI is good considering the cost of maintaining other platforms which require significant personnel resources
- Apparently Digital River has outsourced a portion of their development overseas. This seems to have reduced the ability to get projects done quickly. Lead times on simple tasks seem excessive. Larger projects get pushed back and drawn out.
- ATG,Cleverbridge
Digital River versus ATG:
ATG requires significantly more personnel to manage / operate on a day to day basis
ATG platform is cumbersome comparatively
Digital River versus Cleverbridge:
Cleverbridge is much more responsive to their clients
Cleverbridge has a solid offering but doesn't yet offer a full end to end solution like DR
Cleverbridge platform is not cloud based
ATG requires significantly more personnel to manage / operate on a day to day basis
ATG platform is cumbersome comparatively
Digital River versus Cleverbridge:
Cleverbridge is much more responsive to their clients
Cleverbridge has a solid offering but doesn't yet offer a full end to end solution like DR
Cleverbridge platform is not cloud based
March 22, 2014
Go International With Digital River
Score 9 out of 10
Vetted Review
Verified User
We used Digital River to expand our e-commerce platform internationally.
- Outsourcing of e-commerce
- International presence, tax management, etc.
- Software distribution/Product fulfillment
- Integrating with any 3rd party is challenging. The more you can do to clearly define your requirements, the easier it will be to integrate.
- It can be difficult to differentiate and customize your product with an outsourced solution.
- Your internal timeline might not match with their timeline and delivery schedule.
- Faster time to market
We evaluated our ability to expand internationally with our current e-commerce platform and decided we could get to market faster with Digital River.
March 19, 2014
Good eCommerce Option
Score 7 out of 10
Vetted Review
Verified User
I currently do not use Digital River. With my previous employer, Korn/Ferry, Digital River was utilized to help with the eCommerce of commercial products. Digital River helped to change a process which was once a manual system to an automated one. Previously, Customer Service Representative would have to enter each order (i.e. Data Entry). Digital River helped to enable the consumer to make the purchases on their own. This then helped to change the role of Customer Service to a more systems support role. It also allowed for the Customer Service to demo more products that were online offerings (i.e. eBooks, Performance Management Systems, Online Development plans, etc.)
- Creating a more efficient and up-to-date market practice via eCommerce.
- Providing technical support for both front-end and back-end users of their system.
- Timeliness of the support provided--at times the staff of Digital River wasn't as efficient as we needed them to be to support our customers.
- Often frequent changes of Project Managers. At the time I was the lead contact person for communication on support for the back-end of the eCommerce site. From the time of implementation to the time I changed positions within the company (total of two years), there were four different project managers I worked with. This was at times difficulty having to deal with while trying to help customers.
- More sales and broader reach to consumers. With the web presence of the eCommerce site, Korn/Ferry products were accessible 24 hours/ 7 days a week. Prior to that change, consumers had to call to order products and had to wait on office hours of when a Customer Service Rep was available.
- Access to data and analytical information for sales. This also allowed for making a more efficient inventory process.
- Transformed the Customer Service role to Commercial Operations which was a major plus. The position became more a support position (which is what was needed) than what was previously a Data Entry position. This also allowed opportunities for marketing a lot of the eProducts to consumers that the organization had.
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